What is the Commonwealth Home Support Program (CHSP)?

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The CHSP program is funded by the Commonwealth Government to provide basic home support services for people over 65 (or over 50 if of Aboriginal or Torres Strait Islander background). A basic service is one that is provided at a very low level of hours per week or fortnight over a lengthy period, or a more intensive service that is provided for a shorter period.  Services funded under the  CHSP can include;

  • home modification
  • home maintenance
  • safety and security
  • shopping
  • cleaning
  • day care
  • allied health services e.g. podiatry
  • disability aids
  • social support
  • personal care
  • nursing care
  • respite care
  • meals
  • transport

Services provided under the CHSP are delivered in a way that is designed to promote wellness, ability and social connection. Organisations and staff providing CHSP services will tend to work with you – they will not take over but will support you to do the things that are important to you.

If you want to see if you are eligible for CHSP services you will need to contact My Aged Care (MAC).   MAC is a national “gateway” service that provides information on and access to Commonwealth-funded aged care and support services.  If you, or some you nominate to act on your behalf, contacts MAC, a MAC staff member will check your eligibility for CHSP services and will refer you to a provider covering your area. If necessary they will refer you to a Regional Assessment Service for a face-to-face assessment. This assessment will help you plan the services and support you want and enable the MAC staff member to make the appropriate referrals for you. A provider in your area will then contact you to arrange the agreed services.

My Aged Care-Telephone. 1800 200 422.

If you have concerns about a CHSP service you are receiving, speak to your provider first. If you are over 65 (or over 50 if of Aboriginal or Torres Strait Islander background) the Aged Rights Advocacy Service can provide information about your rights and advocate on your behalf. Tel. 8232 5377 or 1800 700 600 (SA Country callers).

What about complaints?
If you are not happy with the services provided you have the right to complain. If and have spoken to the CHSP service provider and the issues are still unresolved you can contact the Aged Care Complaints Commissioner if you are receiving Commonwealth-funded CHSP services. Tel. 1800 550 552.

You can access a free aged care advocate to support you when you raise a concern with the Complaints Commissioner or at any stage of the complaints process. Call the National Aged Care Advocacy Line directly on 1800 700 600

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