When you buy goods and services including disability-related purchases, you have rights under law.

This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.

It includes a complaint letter template and a services cancellation notice template.

This publication was developed by the state and territory consumer protection agencies and the ACCC.

You can order a braille version of this publication by emailing a request to publications.unit@accc.gov.au

Download the guide by clicking here.

Consumers with disability – where to go for advice or complaints

This factsheet is for consumers with disability and their carers and support networks. It will help you find the right place to go if you need advice or have a complaint.

Follow this link to find out more