Free Webinar: Managing Difficult Conversations

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**This is an online event**

This workshop aims to give you some strategies to manage difficult conversations using positive intent and good processes.

About this Event

Difficult conversations cannot always be avoided when we are working in the human services. Therefore it is important that we know how to manage these conversations in positive ways. This workshop aims to give you some strategies to manage difficult conversations using positive intent and good processes.

Learning Outcomes:

  • Gain insight into 3 types of conversations and the effectiveness to turn difficult encounters into constructive conversations.
  • Explore the importance of self awareness and empathy when navigating tricky conversations.
  • Identify strategies that can shift difficult conversations into meaningful communication.

Session hosted by Catalyst Foundation

Presented by Dana Lavenant, Workforce & Industry Development Officer, ACSA

To Register please follow the link: https://www.eventbrite.com.au/e/managing-difficult-conversations-registration-108952012402?aff=erelpanelorg

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