What are my rights if I receive a Home Care Package?
The Charter of Care Recipients’ Rights and Responsibilities – Home Care lists your rights. Some of these rights are:
- to be treated and accepted as an individual, and to have his or her individual preferences respected, within the limits of the resources available
- to have his or her fees determined in a way that is transparent, accessible and fair
- to be offered a written agreement that includes all agreed matters
- to choose a person to speak on your behalf for any purpose.
Concerns or complaints about services
If you are not satisfied with the service or care provided you can make a complaint to the Aged Care Quality and Safety Commission, tel.
1800 951 822, www.agedcarequality.gov.au. The Commission resolves complaints about aged care services subsidised by the Australian Government.
Older Persons Advocacy Network (OPAN) offers free, independent and confidential services that focus on supporting older people and their representatives to raise and address issues relating to accessing and interacting with Commonwealth-funded aged care services. Tel. 1800 700 600, https://opan.com.au
Aged Rights Advocacy Service is the South Australian OPAN member. An advocate can assist you in making a complaint. They can stand beside you or work on your behalf, at your direction, in a way that represents your expressed wishes, and will always seek your permission before taking action. www.sa.agedrights.asn.au