What are my rights if I receive a Home Care Package?
The Charter of Rights and Responsibilities for Home Care lists your rights Some of these rights are:
- to be involved in identifying the community care most appropriate for your needs
- to receive services as described in the plan that take account of your lifestyle, other care arrangements and cultural, linguistic and religious preferences
- to be offered a written agreement that includes all agreed matters
- to choose a person to speak on your behalf for any purpose.
What about complaints?
If you are not happy with the services provided, you have the right to complain. If you have spoken to the package provider and the issues are still unresolved, you can contact the Aged Care Complaints Commissioner on tel. 1800 550 552. This is a free service.