Home Care Rights

Print Friendly

What are my rights if I receive a Home Care Package?

The Charter of Care Recipients’ Rights and Responsibilities – Home Care lists your rights. Some of these rights are:

  • to be treated and accepted as an individual, and to have his or her individual preferences respected,  within the limits of the resources available
  • to have his or her fees determined in a way that is transparent, accessible and fair
  • to be offered a written agreement that includes all agreed matters
  • to choose a person to speak on your behalf for any purpose.

Concerns or complaints about services

If you are not satisfied with the service or care provided you can make a complaint to the Aged Care Quality and Safety Commission, tel.
1800 951 822, www.agedcarequality.gov.au. The Commission resolves complaints about aged care services subsidised by the Australian Government.

Older Persons Advocacy Network (OPAN) offers free, independent and confidential services that focus on supporting older people and their representatives to raise and address issues relating to accessing and interacting with Commonwealth-funded aged care services. Tel. 1800 700 600, https://opan.com.au

Aged Rights Advocacy Service is the South Australian OPAN member.  An advocate can assist you in making a complaint. They can stand beside you or work on your behalf, at your direction, in a way that represents your expressed wishes, and will always seek your permission before taking action. www.sa.agedrights.asn.au

About Us
What We Do
Vision and Purpose
Our Board
Completed Projects
My Mediation Options
Dementia & Driving: Supporting Driving Retirement
Get on Board: Public Transport for Everyone
Unfinished Business
Crossing the Digital Divide
Cultural Tapestry Through Digital Literacy
What's On
Information Sessions/Calendar
Out and About in the Community
Disability Ageing and Lifestyle Expo, My Life My Choice
Hear us on Radio
Our Services
Housing & Accommodation
Retirement Housing Directory
Residential Aged Care
Supported Residential Facilities
Retirement Villages
Ageing SA
Seniors Information Service
Home Support and Care Options
Palliative Care
2019 Seniors Card Discount Directory available
Disability Information Service
News and Resources
Social Support Center
Tax Help Centre
Money & Work
Travel in Australia
International Travel
Digital Training
Aboriginal Culture Diversity Training
LGBTI Professional Training
Looking for a guest speaker?
Aboriginal and Torres Strait Islander Communities
Aboriginal Culture Diversity Training
Aboriginal Services Directory
Positive Ageing in Kaurna Country Communities
LGBTIQA+ Communities
Our Work With LGBTIQA+ Communities
Accessing Aged & Home Support Services
LGBTIQA+ Meetups
LGBTIQA+ Professional Training
Toward a Safe Place – Raising Awareness of Domestic Violence in LGBTIQA+ Communities
Other Services
Hire a Room
Catalyst Social Newsletter
Community News
Community Events
CHSP Service Providers
Commonwealth Home Support Manual
ACSA Wellness and Reablement Roadmap
Catalyst Wellness and Reablement Framework Examples
Training and Seminars
Latest News
Fact Sheets
Support Us
2017/2018 Entertainment Book & Digital Membership
For Sale
Contact Us
Work for us