Disability Information Service

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What is the Disability Information Service?

The Disability Information Service is an independent personalised phone-based service that provides information on disability services systems such as the National Disability Insurance Scheme (NDIS) for South Australian residents. The Disability Information Service can also help you to find and make contact with the services, supports and product suppliers who best suit your requirements. Face-to-face meetings with Disability Information Service staff may be possible under some circumstances.

Who provides it?

The Disability Information Service is provided by Catalyst Foundation, which was formally known as the Seniors Information Service and which has been custodian of the former DIRC (Disability Information and Resource Centre) database since late 2014. Catalyst Foundation is an organisation that is dedicated to the motto “People Helping People” through the provision of information, referral, linkage, support and education.

Do you have a diagnosis?

If you haven’t had a diagnosis contact your GP for a referral to a specialist.

Have a diagnosis, but not linked into a disability service system such as the NDIS?

Please give us a call on (08) 8168 8776 and we will lead you through the NDIS eligibility requirements, the roll out of the program in South Australia, and the steps you need to take to test your eligibility. If you do not meet the age restrictions which apply to the NDIS, or if you live in an area where that service is not available yet we can help you explore other options.

Have a diagnosis, linked into a system, but no planner or plan yet?

Please contact us on (08) 8168 8776 and we will help you explore the options available to you.

What we can’t do

We cannot assess the degree of your impairment for NDIS eligibility purposes. This must be done by your treating doctor / specialist.

We cannot advocate on your behalf if you experience difficulty when dealing with the National Disability Insurance Agency or any of the service providers. However we can provide you with contact details for the relevant complaint and advocacy services.

We cannot do case management.

Useful Contact Numbers

Disability Information Helpline

The Australian Government has funded a dedicated helpline – the Disability Information Helpline – to provide accessible information, counselling and outreach services for people with disability who are concerned about or affected by coronavirus (COVID-19).

About the Disability Information Helpline

The Disability Information Helpline is available for people with disability who need help because of coronavirus (COVID-19).

The Helpline can help families, carers, support workers and services, too.

The Helpline is free, private and fact-checked.

People can contact the Disability Information Helpline on 1800 643 787 to talk about their concerns in relation to COVID-19. For example, people can call the Helpline if their support worker has not turned up or their provider has stopped services; or if it’s hard to get essential items like food or medications.

The Helpline can provide information, and refer people to advocacy, counselling and other supports.

The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

For more information, visit www.dss.gov.au/disabilityhelp.

Communicating about the Helpline

The Australian Government and its Helpline partners are working to raise awareness of the Helpline.

I would be grateful if you could communicate with your networks and communities about the Helpline, too.

Communication ideas include:

  • Post messages on your social media channels
  • Publish information on your website
  • Include an article in your newsletter
  • Share accessible resources (available here)
  • Forward this message.

Here is a kit that can help with your communications, including content for your newsletter, website and social media.

Images are also available for you to use: Image 1  Image 2  Image 3.

Accessible information, including Easy Read and Auslan resources, are available at www.dss.gov.au/disabilityhelp.

Trauma-informed counselling is also available

Trauma-informed counselling is available to help people with disability who have experienced violence, abuse, neglect or exploitation.

The National Counselling and Referral Service, which was established to support the Disability Royal Commission, will continue to offer emotional support to people with disability, their families and carers.

This service is delivered by Blue Knot Foundation. It is available for people with disability who have experienced violence, abuse, neglect and exploitation, and anyone affected by the Disability Royal Commission.

This service is free, independent and confidential. It is available over the telephone and online, and a video conference can be arranged where needed. Referrals to advocacy and long-term counsellors can be arranged as well.

Contacting the service does not mean someone has to make a submission to the Disability Royal Commission.

Call the National Counselling and Referral Service on 1800 421 468 or 02 6146 1468 (9am to 6pm weekdays and 9am to 5pm weekends). If you are deaf or have a hearing or speech impairment, phone the National Relay Service on 133 677.

For more information, visit dss.gov.au/disability-royal-commission-support.


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