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When you buy goods and services including disability-related purchases, you have rights under law.

This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.

It includes a complaint letter template and a services cancellation notice template.

This publication was developed by the state and territory consumer protection agencies and the ACCC.

You can order a braille version of this publication by emailing a request to

Download the guide by clicking here.

5 & 12 December – National Disability Insurance Scheme Information Session – School Leaver Employment Supports (SLES)

Are you interested in learning more about SLES?

The NDIS funds reasonable and necessary supports for participants to achieve their goals and aspirations through an individualised plan. For participants who are Year 12 school leavers this may include SLES to assist the transition from school to employment.

This session will provide information on:

  • SLES and how it connects with the NDIS
  • The aims and outcomes of SLES
  • The SLES participant pathway
  • How providers can deliver SLES
  • Q and A

Registered and new providers are encouraged to attend this session. 

Tuesday, 5 December 2017

NDIA St Marys Hub
15-31 Ayliffes Rd, St Marys SA 5042

11:00am -12:30pm



Tuesday 12 December 2017

NDIA Elizabeth Hub
47-49 Elizabeth Way, Elizabeth SA 5112

11:00am -12:30pm


Please inform the organisers if you have any accessibility, interpreting or special requirements.

Invitation to participate in the Disability Support Marketplace Trial

Catalyst Foundation in collaboration with Marketplace IT has developed the Disability Support Marketplace ( The Marketplace is a free online resource providing people with choice, control and flexibility to find the right assistance to meet their needs.

The Disability Support Marketplace allows you as a user to build a short list of preferred service or product suppliers and then invites the suppliers to make offers for your business in a way that is private and timely. Once you choose a supplier you can negotiate directly with them for your service or product, the cost you will pay and the time you will receive the services.

A three month trial is underway and Catalyst Foundation invites people with disability, their families, carers and service and product providers to test the concept and work with Catalyst to improve our operation before broadening the Disability Support Market Place coverage.

If you would like to participate in the trial or would like more information, please call us on (08) 8168 8776 or email us at

Exploring Housing Options Package (EHOP) for people living with disability and providers

People who are registered with the National Disability Insurance Scheme (NDIS) and are not happy with their current accommodation may make ‘Explore more appropriate housing options’ as one of their goals when preparing for their planning meeting. For information on the housing supports that can be provided through the NDIS see the publication Exploring Housing Options Packages (EHOP) – a guide for NDIS participants & providers.  For general information on the NDIS click here.

New NDIS rollout areas

Check below to see if you are located in an area where the National Disability Insurance Scheme (NDIS) is being rolled out from September to November 2017.

South Australia:

  • Tea Tree Gully
  • Limestone Coast
  • Murray and Mallee

Further information

More information, including factsheets to support the rollout of the NDIS and potential impacts for aged care providers, can be found on the Department of Health website or the NDIS website.

Industry Paper Outlines DES Reform

A new industry information paper has been released by the Australian government outlining the future arrangements for the Disability Employment Services (DES) program.

Follow this link to find out more

New online resource for people living with disability

Catalyst Foundation in collaboration with Marketplace IT is pleased to introduce the Disability Support Marketplace (, an online free resource which provides you as an individual or carer with the choice, control and flexibility to find the right service provider to suit your needs.

The Disability Support Marketplace connects you with a wide-range of disability suppliers; this means that you can choose the provider/s that suits you best. Our role is to bring you as the service user together with the service provider without the need for many telephone calls or hours spent searching websites.

To find out more please visit Disability Support Marketplace at today.

The Office of the Public Advocate (OPA), Guardianship Orders and the NDIS

Please click here to find out more

Youngcare – At Home Care Grants

Youngcare’s At Home Care Grants (AHCG) provides funding for equipment, home modifications and emergency respite care to enhance the quality of life for young people with high care needs and their carers.

The AHCG program is critical in keeping young Aussies at home with their families, and preventing new admissions to aged care. Grants are offered in Queensland, News South Wales, Victoria, South Australia and Tasmania.

Follow this link to find out more

4 February – Henley Beach – Accessible Beach Day

Follow this link to find out more

Sir Charles Bright Scholarship for students living with disability

The Scholarships are awarded to people living disability undertaking post-secondary education, whether at University, Technical and Further Education or other recognised post-secondary educational institutions.  Scholarships of $1,500 are presented annually in February/March.

Follow this link to find out more

New consumer app to help navigate assistive technology market

A free tablet app has been released to support Australians with disability to identify the range of assistive equipment and technology options that could improve their independence and wellbeing.

Equip Myself has been developed by the Independent Living Centre WA and aims to support people with disability to navigate the growing market in assistive technologies.

The Equip Myself app is free and is available on the App Store and Google PlayTM now.

Follow this link to find out more.

Younger people currently accessing aged care services may be eligible for supports through the National Disability Insurance Scheme (NDIS).

Follow this link to find out more.

New website: My Disability Matters

My Disability Matters: Social site created by disabled people, for disabled people

There’s No Such Thing as a Silly Question

The Children, Youth & Women’s Health Service have put together a book to assist parents of children with chronic illness. This book is not intended to be read from cover to cover, rather it is meant to be a resource book to be kept and referred to when needed.

Follow this link to find out more.

People with disability – your consumer rights

Under the National Disability Insurance Scheme (NDIS), people with disability can now choose their own goods and services to support their needs. If you have a problem with any product or service you buy you can use your rights under the Australian Consumer Law to sort it out.

Follow this link to find out more.

Video: Shop smart and use your rights for people with disability

This is your NDIS

The NDIS will more than double the funding bucket for disability support in Australia. Since it began there have been some great experiences, and some issues.

Every Australian Counts have put together a short online survey so supporters like you can let governments and the National Disability Insurance Agency know what’s working and what’s not with the NDIS.

Follow this link to find out more.

Video: Accessing the NDIS

Blue Bays

Displays the location of disability parking spaces worldwide. The app’s data is fed by crowd-sourcing, so please contribute by adding and sharing disability parking spaces and associated information.

iPhone Android

Useful Contact Numbers

  • Access Cabs 1300 360 940
  • Advocacy for Disability Access and Inclusion (08) 8340 4450
    • Country Callers 1800 856 464
  • Australian Human Rights Commission 1300 656 419
  • Carer Gateway 1800 422 737
  • Centrelink (Disability, illness or injury and Carers) 13 27 17
  • Companion Card 1800 667 110
  • Department for Communities and Social Inclusion 1300 786 117
  • Disability Advocacy & Complaints Service of SA (08) 7122 6030
  • Disability SA (08) 8415 4250
    • Emergency after-hours service: (08) 8372 1414
  • Housing SA 13 12 99
  • Independent Living Centre 1300 885 886
  • National Disability Coordination Officer (08) 8207 8652
  • National Disability Insurance Agency 1800 800 110
  • National Relay Service – TTY- 1800 555 630
  • Office of the Public Advocate (08) 8342 8200
  • Public Trustee (08) 8226 9200
  • State Government Concessions 1800 307 758
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