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When you buy goods and services including disability-related purchases, you have rights under law.

This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.

It includes a complaint letter template and a services cancellation notice template.

This publication was developed by the state and territory consumer protection agencies and the ACCC.

You can order a braille version of this publication by emailing a request to publications.unit@accc.gov.au

Download the guide by clicking here.

Exploring Housing Options Package (EHOP) for people living with disability and providers

People who are registered with the National Disability Insurance Scheme (NDIS) and are not happy with their current accommodation may make ‘Explore more appropriate housing options’ as one of their goals when preparing for their planning meeting. For information on the housing supports that can be provided through the NDIS see the publication Exploring Housing Options Packages (EHOP) – a guide for NDIS participants & providers.  For general information on the NDIS click here.

Industry Paper Outlines DES Reform

A new industry information paper has been released by the Australian government outlining the future arrangements for the Disability Employment Services (DES) program.

Follow this link to find out more

Consumers with disability – where to go for advice or complaints

This factsheet is for consumers with disability and their carers and support networks. It will help you find the right place to go if you need advice or have a complaint.

Follow this link to find out more

The Office of the Public Advocate (OPA), Guardianship Orders and the NDIS

Please click here to find out more

Youngcare – At Home Care Grants

Youngcare’s At Home Care Grants (AHCG) provides funding for equipment, home modifications and emergency respite care to enhance the quality of life for young people with high care needs and their carers.

The AHCG program is critical in keeping young Aussies at home with their families, and preventing new admissions to aged care. Grants are offered in Queensland, News South Wales, Victoria, South Australia and Tasmania.

Follow this link to find out more

Sir Charles Bright Scholarship for students living with disability

The Scholarships are awarded to people living disability undertaking post-secondary education, whether at University, Technical and Further Education or other recognised post-secondary educational institutions.  Scholarships of $1,500 are presented annually in February/March.

Follow this link to find out more

New consumer app to help navigate assistive technology market

A free tablet app has been released to support Australians with disability to identify the range of assistive equipment and technology options that could improve their independence and wellbeing.

Equip Myself has been developed by the Independent Living Centre WA and aims to support people with disability to navigate the growing market in assistive technologies.

The Equip Myself app is free and is available on the App Store and Google PlayTM now.

Follow this link to find out more.

Younger people currently accessing aged care services may be eligible for supports through the National Disability Insurance Scheme (NDIS).

Follow this link to find out more.

New website: My Disability Matters

My Disability Matters: Social site created by disabled people, for disabled people

There’s No Such Thing as a Silly Question

The Children, Youth & Women’s Health Service have put together a book to assist parents of children with chronic illness. This book is not intended to be read from cover to cover, rather it is meant to be a resource book to be kept and referred to when needed.

Follow this link to find out more.

People with disability – your consumer rights

Under the National Disability Insurance Scheme (NDIS), people with disability can now choose their own goods and services to support their needs. If you have a problem with any product or service you buy you can use your rights under the Australian Consumer Law to sort it out.

Follow this link to find out more.

Video: Shop smart and use your rights for people with disability

This is your NDIS

The NDIS will more than double the funding bucket for disability support in Australia. Since it began there have been some great experiences, and some issues.

Every Australian Counts have put together a short online survey so supporters like you can let governments and the National Disability Insurance Agency know what’s working and what’s not with the NDIS.

Follow this link to find out more.

Video: Accessing the NDIS

Blue Bays

Displays the location of disability parking spaces worldwide. The app’s data is fed by crowd-sourcing, so please contribute by adding and sharing disability parking spaces and associated information.

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